At Cisco, we talk all about the innovative solutions that our partners bring to life for our customers around the world, all the time. This time, the tables have turned. We are the customer. And the Cisco Partner Ecosystem has delivered, yet again.
When you think of Cisco, a bricks-and-mortar retail store is probably not something that comes to mind, but that’s about to change. We’re working with our partners to transform retail shopping around the world and we’ve started at our own front door.
The Cisco Connected Store says…
We wanted to develop of living lab to showcase and test the latest and greatest of retail technology, while also creating the best retail experience for our employees, customers and partners. And we knew we knew just where to turn. We knew that by leveraging our own technology and our partner’s best-in-class solutions, we could improve operations, empower associates, and enhance the customer experience.
Imagine this: You’re trying on a shirt in the fitting room when you get a notification that they sell shorts to go with it. You tap to call a salesperson to bring you a pair. When you’re done, you scan and pay for the items, right from your phone. You don’t even have to take them off.
Combining a numbers of Cisco technologies – Cisco Connected Mobile Experience, Cisco Webex Board, Cisco Wireless 4800 Access Points, Cisco Meraki Security, just to name a few – plus partner technologies – Mishipay, Asynchrony, StoreAdvise, Apple, and Intel – the future of retail was realized.
The power of our ecosystem working together created an incredible journey throughout the store. The inventory system from Sato talks to Intel sensors to let associates know exactly what’s on the shelves at any given moment. Mishipay then allows allows you to scan and purchase merchandise right from the palm of your hand. And, there is even a heat map provided by Asynchrony’s technology, which allows associates to meet customers exactly where they are in the store.
And the results were monumental. Everything is built on existing operations, which creates a real-world demo for customers and employees to experience the future of retail. Frictionless payment, smart dressing rooms, and connected sensors make for a seamless customer experience. And smart inventory management and an associate app empowers associates to provide an exceptional service. All of which makes shopping easier and more fun for customers and retail associates alike. So, watch out, online shopping.
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